We guarantee your payments will be sent on time, and we'll cover you if they're not. Just follow these simple guidelines:
If we fail to pay a properly scheduled bill on time, we'll pay the related late fees and finance charges. Send us a secure message in Patelco Online™ or call us at 800.358.8228.
Bill Pay is a convenient, secure way to control when and how your bills are paid.
It’s easy to set up. To get started, you'll need a minimum balance of $25 in your checking account.
Watch our interactive demo for step-by-step instructions on how to get started.
Bill Pay includes four popular features that make it easier to manage your payees and your payments.
To access Bill Pay, log in to your Patelco Online™ account. From the main menu, select Transfer & Pay, and then select Bill Pay.
You may pay any person or business with an address in the United States or a US territory.
Yes. These are referred to as Exception Payees. Because of legal requirements, we limit the ability to make certain types of payments. Payments to payees outside of the United States are also prohibited and may not be issued under any circumstances.
In addition, the following payments are discouraged, but may be scheduled at your own risk:
Visit the Patelco Handbook (PDF) to learn more about Exception Payees
Yes. We will process the scheduled payment, but in the event is not received by the payee, the funds will not be automatically credited back to your account. However, the funds will be returned if the payment isn't cashed within 90 days of being sent. For cashed checks, we can provide a proof-of-payment to give to the payee.
Yes. Stop payments are $15. Proof-of-payment copies are $5. If there are not sufficient funds in your account to cover a scheduled payment, and no overdraft source is in place to cover the debit, a $28 NSF (Non-Sufficient Funds) fee will be charged per item at the time the bill is paid. To learn more about fees, check out our fee schedule.
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